General FAQs
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We accept payments from major credit card companies like Visa, Mastercard, Discover, and American Express.
International credit cards are not accepted; however, wire transfers can be coordinated.
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Yes, you may put your preferences in the Order Note section at Cart. Please note, changes are not guaranteed and costs may vary depending on the quantity and type of customization.Â
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Yes, we have sweets to suit a variety of dietary restrictions. Please filter by dietary preference or email us at info@sukhadia.com for any questions!
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No, we sell food items in trays but not sweets. All sweets are packed in boxes with golden trays or compartment partitions and the largest box size is 24pc.
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Yes, we recommend expedited shipping during the warm months & we will work to ensure the items stay fresh with ice packs & secure packing.
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We recommend to keep Sweets refrigerated for up to 2 weeks for the freshest taste. You may refer to each product page to see further storage details specific to each product.
Ordering & Shipping
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If your order is placed by 9AM ET, it will be processed and shipped out the same business day. For orders placed after 9AM ET, they will be shipped out the following business day. Shipping time is dependent on your zip code and can be seen at checkout. We offer 3day, 2day, overnight and standard shipping options.
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Yes, you may place your order and select a Future Date at checkout. We will hold your order and ship it out closer to your preferred delivery date.
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Shipping rates vary depending on product weight, shipment method, and zip code. All methods and pricing is shown at checkout.
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Yes, we offer free standard shipping for orders over $100 as long as the products in your cart meet the requirements for standard shipping. If eligible, you will see FREE standard shipping at checkout.
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No, we do not ship internationally. We only ship throughout the 50 US states.
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Yes, we may ship to a PO Box through the USPS only. You may select Standard Shipping at checkout and we will process your order accordingly.
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Yes, you may add on your order before it leaves our facility and our team can assist you.
For cancelations, we will accept canceled orders before the order is shipped out and applies a 20% cancel fee.
Please call or email us with any questions.
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Yes, you may however an administrative fee may apply. You may call or email us with any questions.
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Sure, you may email us for bulk or wholesale order inquiries.
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Yes, you will receive the following notifications:
- Order Confirmation
- Shipping Notification with Tracking Number
- Delivery Confirmation once completed by the carrier.
Returns & Refunds
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Given the perishable nature of our products, returns and refunds are not offered.
Sukhadia will evaluate each claim & follow up with a replacement or store credit within 5 business days of receiving the complaint.
Any complaint about quality and/or quantity must be reported to Sukhadias within the first 24 hours of receiving shipment. All complaints must have supporting photos and should be e-mailed to info@sukhadia.com within a 24 hour time frame.
Phone complaints will not be accepted due to the nature of our production processes and team schedule.
Returns are handled on a case-by-case basis and return shipping costs are the responsibility of the customer. You may see the full return policy here.
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The cost of the return shipping is handled by the customer.
